Museum Business and Tour Services

The main task of the Museum Business and Tour Services department is to provide visitors to the museum reserve with sightseeing activities and to hold mass events and promotional events for museum activities. The guides of the museum-reserve conduct large-scale traveling, periodic thematic exhibitions, video tours and video lectures using museum exhibits.

The tour guide performs the following job responsibilities:

Oversees the development of excursion programs, preparation of survey methods, demonstrations, research of excursion objects, making changes and appendices to excursions.

Provides a written proposal for inclusion on the public procurement portal with a preliminary (two months in advance) planning of the necessary materials, items to be organized, purchased in relation to planned, unscheduled events, business trips, conferences, symposiums, seminars, research, expositions.

Conducts tours of expositions, exhibitions, open storage facilities and facilities of the enterprise.

Makes additions and changes to the guided tours in accordance with the new materials and recommendations of the methodologist.

Participates in organizing and conducting cultural events, preparing methodological recommendations and listening to recommendations on excursions, systematizes scientific literature on museum business, studies various topics about the history of the region, objects related to the enterprise, participates in the collection and study of data.

Organizes excursions, accepts applications, analyzes them, and conducts appropriate work on visitor complaints (accepts and analyzes complaints, takes action on submitted complaints, and maintains established records).

Performs work on improving the methods of conducting excursions.

Maintains close ties with institutions, lower, secondary, higher, and special educational institutions, and organizes lectures for these organizations.

Carries out close cooperation with licensed tour operators, travel agents of the Zhambyl region, oversees the conduct of explanatory work.

Participates in all safety instructions conducted by the company administration.

Carries out the written and oral instructions of the head of the department.

The guide should know:

About protection and use of objects of historical and cultural heritage, legislation of the Republic of Kazakhstan On culture, fundamentals of legislation of the Republic of Kazakhstan on labor and labor protection;

Taking into account the specifics of his profession, the study of cultural history, ethnography and archeology, leading materials related to the museum business;

new research and methodological literature on scientific and educational work;

Topics of excursions and lectures, best practices of guided tours of domestic and foreign museums, lecture works;

Internal labor regulations;

Rules of industrial sanitation, fire safety requirements;

Must know the rules and regulations of occupational safety.


The museum supervisor performs the following official duties:

Ensures the safety of property, relics, historical and cultural monuments on the site, as well as the absence of damage and damage.

The museum supervisor performs the following official duties:

Ensures the safety of property, relics, historical and cultural monuments on the site, as well as the absence of damage and damage.

Controls the normal temperature and humidity conditions, maintaining cleanliness and order in historical and cultural monuments (mausoleums, mosques, architectural monuments).

Monitors the observance of the rules of conduct by visitors to historical and cultural monuments and the museum, and is responsible for not causing harm (incontinence) to monuments and earthen cradles (tombstones).

If there are facts of damage, theft of objects (relics) on historical and cultural monuments, as well as the establishment of the absence of objects (relics) on the site and other emergency situations, the "security service" calls for help and promptly informs the management of the enterprise.

He regularly inspects historical and cultural monuments and the museum, monitors the situation.

Visitors inform the management of the enterprise about the things they have forgotten or lost.

Calls representatives of the administration and relevant services in emergency situations (if strange behavior is detected among visitors, if necessary -in health care, fire, etc.).

During work, he observes the rules of safety and order that are mandatory for employees of the enterprise, does not perform religious rituals (reading the Koran, etc.), except for the visitor's address, and does not promote other information to visitors that is not provided for in this job description and official obligation.

Participates in all safety instructions conducted by the company administration.

Performs other instructions of the administration, depending on the official necessity.


The museum supervisor should know:

About protection and use of objects of historical and cultural heritage, legislation of the Republic of Kazakhstan On culture, fundamentals of legislation of the Republic of Kazakhstan on labor and labor protection;

The scheme of inspection of the territory of the historical and cultural monument, museum, exhibition hall, summary and information about the history of the monument (exhibit) ;

Rules for the movement of visitors to the company's facilities;

To supervise the preservation of historical and cultural monuments (relics), to ensure order and tranquility during excursions.

Department staff